Account Manager - Trilingual Spanish & Portuguese

About the RoleAs a NinjaOne Account Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Account Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.

This Account Manager will focus on the LATAM region, and is required to be fluent in English and Spanish or Portuguese.

Location – Hybrid - Monday, Tuesday, and Thursday in office in Austin, Texas

What You’ll be Doing

• You will be responsible for growing your individual book of business within your portfolio of existing accounts

• Proactively engage and reach out to your accounts on a regular basis 

• As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities

• Communicate with customers and react to client requirements quickly and efficiently 

• Analyze and understand the customer needs to present a solution that meets the customer requirements 

• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities

• Research and document relevant contact information for existing leads in Salesforce

• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately  

• Maintain knowledge of market conditions and competitive activities

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections

• As customer advocate and product expert you excel at influencing and inspiring customers

• Polished verbal and written communication skills

• Resilient and calm, you are able to guide customers through issues and escalations

• You have a proven track record in achieving and maintaining sales targets

• You have extensive IT knowledge

• Bachelor’s degree (preferred)

• As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

• Fluency in English, Spanish and Portuguese required

About Us 

NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past three years. 

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love 

•  We are a collaborative, kind, and curious community. 

• We honor your flexibility needs with full-time work that is hybrid remote.

• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

• We help you prepare for your financial future with our 401(k) plan.

• We prioritize your work-life balance with our unlimited PTO.

• We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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