Billing Support Coordinator - Philippines

About the RoleFor the organizational heart of our company, we are looking for a highly motivated and by nature detail-oriented Billing Support Coordinator who can independently drive billing processes and who can manage all billing functions by using different financial systems.

Location- Philippines - 8AM – 5PM Pacific Standard Time

What You’ll be Doing

• Work within our ticketing system (Zendesk) responding to customer billing queries

• Respond to customer calls to resolve and client billing questions or requests

• Work within multiple online portals to provision software and license keys to new and existing customers

• Learn internal processes and workflows to assist the Sales team with questions or concerns

• Assist the Billing Team with Month End Close tasks

• Handle highly confidential information with discretion

• Performs other duties and responsibilities as assigned
  

About You

• You are experienced in Accounting and Finance

• You are action-oriented and you have excellent communication skills

• You are a hero in multitasking, prioritizing tasks and meeting deadlines

• Your superpower is solving problems

• Teamwork is your nickname, but you can also work independently

• Additional languages are a big plus

• Experienced with ticketing software (preferably Zendesk)

• Salesforce and NetSuite experience preferred

• Comfortable with mathematics and financial data
  

About Us 

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love 

We are a collaborative, kind, and curious community. 

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

#LI-SC1