Customer Advocacy Marketing Manager - EMEA

About the Role

We are looking for an ambitious Customer Advocacy Marketing Manager for our EMEA team with proven experience capturing new revenue through customer stories and turning customers into advocates. Reporting to the Director of Customer Advocacy, you will turn customer advocacy into a core revenue driver as the company looks to scale its Voice of Customer program in EMEA. You'll take over existing high-performing functions while launching brand new customer engagement, advocacy, and voice of customer programs. You're a marketer and a natural born storyteller. You are known for creating relationships with internal and external stakeholders alike. You thrive in ambitious, hypergrowth workplaces, but also appreciate working with kind, humble people.

Location - Berlin, Germany

What You'll be Doing

• Identify opportunities to generate customer-focused content such as case studies, video testimonials, and quotes for use across marketing and sales

• Write enterprise level customer stories across key verticals, with focus in Dach, UK, France and Nordic regions

• Partner with the video team to travel and film customer stories across EMEA

• Manager the day-to-day operations of NinjaOne's Voice of Customer (VoC) program for EMEA: content and logo management, training and enablement, sales references and customer speakers

• Support as needed with customer-centric events in key regions

• Support with GTM efforts in EMEA as needed

• Track EMEA spend for customer gift cards and SWAG

• Other duties as needed

About You

• 2-3 years of experience in technology or SaaS demand generation, customer marketing, customer advocacy, field marketing or product marketing

• You are an experienced writer, a storyteller, a copyeditor and use data to back up your stories

• You are fluent (speaking and writing) in German and English (French is a big bonus)

• A polished communicator, you are comfortable working with both technical and business audiences

• Experience in crafting persona-based case studies that showcase both features and value-drivers

• You are experienced in customer-facing roles and most comfortable interviewing customers, gaining valuable insights and turning customers into champions

• You have experience with video storytelling - bonus for producing/editing filmed customer stories

• You are analytical and enjoy problem solving

• Highly effective in cross-functional project management using Asana

• Detail-oriented and capable of high-volume content management

• You are experienced in creating training documentation and managing internal enablement

• You are an MS Office 365 whiz (Outlook, PowerPoint, Excel, SharePoint)

About Us  

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. 

What You’ll Love  

• Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job  

• Grow personally and professionally with one of the fastest growing companies 
  Enjoy your lunch covered by NinjaOne 3 times/week at the office 

• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more) 

• Develop your skills through our renowned training platform 

• Receive competitive compensation  

• Collaborate with a curious, kind, international and intercultural workforce   

• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)  

Additional Information 

This position is NOT eligible for Visa sponsorship. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. 

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