Customer Success Intern

About the Role

As part of the Customer Success team, you will assist the team with their tasks, and you will be also involved in helping the management team to empower the organization.

Location - Berlin, Germany

What You'll be Doing

• Calling customers for various reasons (follow-up, billing, welcoming them to NinjaOne)

• Preparing and sending administrative documents

• Learning how to use SalesForce and Dealhub as part of your daily tools

• Participating in the creation of our sales enablement framework (e.g. building our competitive intel tools, learning how to use the SPIN framework etc.)

• Creating presentations for internal and external use to improve communication and messaging

• Participating in customer meetings

• Working on streamlining our operations and enhancing coordination between departments (e.g. Billing, Product Marketing, Sales Ops, etc.) to achieve peak efficiency and elevate the overall customer experience

• Creating templates and e-mails that our team will be using in the communication with our partners

• Learning how to use SalesLoft

• Building and conducting questionnaires for our customer base

• Consistently work with the team managers to update our internal knowledge base and training material

• Other duties as needed
  

About you

• Professionally proficient in English

• Eager to learn and discover

• Dynamic and adaptable

• Solution-orientated 

• Great plus:

• Professionally proficient in German or French

• Prior usage/knowledge of SalesForce

About Us  

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. 

What You’ll Love  

• Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job  

• Grow personally and professionally with one of the fastest growing companies 
  Enjoy your lunch covered by NinjaOne 3 times/week at the office 

• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more) 

• Develop your skills through our renowned training platform 

• Receive competitive compensation  

• Collaborate with a curious, kind, international and intercultural workforce   

• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)  

Additional Information 

This position is NOT eligible for Visa sponsorship. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. 

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