Renewal & Collections Specialist - US

About the Role

We’re hiring a Renewal & Collections Specialist to own the subscription renewal lifecycle and ensure timely payments from our customers. In this role, you’ll be both a customer advocate and a financial steward – engaging with customers to renew their contracts, addressing billing issues, and securing on-time payments. You’ll collaborate across Sales, Customer Success, and Finance to keep our customers happy, contracts up-to-date, and cash flowing.

Location - Tampa, FL Hybrid Remote - meaning in office 4+ times per week, typically Monday, Tuesday, Thursday, Friday (plus additional days as required)

What You’ll be Doing

• Monitor accounts receivable (aging reports) and follow up with customers on outstanding invoices or payment issues. Facilitate quick resolutions

• Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service

• Be proactive in resolving customer cases

• Continuously look for ways to improve our renewals and collections playbook – from tweaking email templates to suggesting policy changes that enhance customer experience or reduce DSO.

• Work closely with Account Executives and Customer Success Managers on account strategies, and with Finance on invoicing and payment processing.

• Manage a portfolio of customer renewals – send timely renewal notices, negotiate contract terms/pricing, and secure renewals before expiration.

• Proactively reach out 90+ days before subscription renewal to discuss options, upsell multi-year agreements, and prevent churn.

About You

• Exceptional interpersonal skills and ability to build relationships

• Outstanding written and verbal communication skills. You confidently negotiate pricing or handle tough billing conversations with a friendly, solutions-oriented approach

• Superb time management and organizational abilities – you can manage a high volume of accounts without missing a beat, keeping track of numerous renewal dates and follow-ups

• Extremely trustworthy, able to handle highly confidential information with discretion

• Ability to work both independently and with a team in a global environment

• Proficiency with CRM and finance tools (Salesforce and/or NetSuite preferred). Strong Excel skills and the ability to analyze data (e.g., to identify at-risk renewals or trends in late payments).

• Experience implementing or improving dunning processes or using automated billing systems to drive collections.

• Fluent in English

About Us

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love

• We are a collaborative, kind, and curious community.

• We honor your flexibility needs with full-time work that is hybrid remote.

• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

• We help you prepare for your financial future with our 401(k) plan.

• We prioritize your work-life balance with our unlimited PTO.

• We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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